Welcome to Kath & Deen. By accessing or using our website and purchasing products from us, you agree to the following terms and conditions.
1. Orders
All orders placed through our website are subject to product availability and confirmation.
Once an order is received, the products undergo a quality check before being packed and handed over to our delivery partner.
We reserve the right to cancel or decline an order where necessary.
2. Product Quality
All products are thoroughly inspected before dispatch to ensure they are in proper condition.
In the rare event that a product is found to be damaged, missing, or defective during delivery, customers may request a refund in accordance with our Refund Policy.
3. Damaged or Defective Products
Customers must contact our Customer Support team within 24 hours of receiving the order if they receive a damaged, missing, or defective product.
The customer must provide:
- Order ID and order details
- Details of the issue
- A complete opening/unboxing video from start to finish
A full opening video is strictly required for any damage or product-related claim.
Outer cardboard damage, dents in tins, or damage to the courier cover will not be considered product damage and cannot be claimed.
4. Returns
We currently do not provide a pickup facility for defective products.
If a return is approved, the customer is required to courier the defective product back to us.
For an approved defective-product return, return shipping charges of ₹40 will be refunded.
The final decision regarding the acceptance of a return will be made by the Kath & Deen team.
5. Refunds
Once the returned product is received and verified, the refund for the eligible product will be processed within 2 working days.
For cancelled orders, the applicable refund will depend on the stage of the order at the time of cancellation.
Shipping charges are non-refundable where applicable.
For payments made through credit/debit cards or net banking, refunds will be processed to the same account from which the payment was made within 24–48 business hours after the returned products are received.
It may take an additional 2–3 business days for the refund amount to reflect in the customer’s account.
6. Order Cancellation
Orders that have not yet been shipped may be cancelled, subject to approval by the Kath & Deen team.
If an order has already been packed, dispatched, or handed over to a courier partner, cancellation may be subject to additional conditions.
If a cancelled order has already been handed over to the courier company and delivery is attempted, the customer is requested not to accept the delivery.
The refund will be initiated after the product(s) are received back and their packaging and condition are verified.
Applicable shipping charges will be deducted from the refund.
7. Delivery
After an order is processed, the products are inspected, packed, and handed over to our trusted delivery partner.
Customers will receive order/delivery confirmation through WhatsApp.
Our delivery partners generally deliver orders within 2–10 working days from order confirmation.
Delivery may be affected if the delivery partner is unable to reach the address provided or cannot deliver at a suitable time.
8. Dispatch Time
Most orders are dispatched within 2–4 business days, excluding Sundays and public holidays.
Although most products are maintained in inventory, certain products may need to be sourced directly from the brand. This may result in additional processing time.
We aim to deliver such orders within 10 days of order confirmation.
During Mega Sale events, dispatches may take longer due to increased order volumes. We aim to dispatch such orders within 5 days of the order date and deliver them within 7–10 days.
9. Packaging
Products are packed in boxes and courier covers according to the size and nature of the order.
Individual products are packed using bubble wrap. Fragile products such as bottles receive additional protective packaging.
Minor damage to outer cardboard, courier covers, or dents in tins does not qualify as product damage for the purpose of a refund claim.
11. Customer Responsibility
Customers are responsible for providing accurate and complete delivery details while placing an order.
Customers should ensure that the order can be received at the provided delivery address.
For any issue relating to an order, customers should contact our Customer Support team with their order ID and relevant details.
12. Customer Support
For questions, order-related concerns, cancellations, returns, or refund requests, customers can contact our Customer Support team:
Email: kathanddeen@gmail.com WhatsApp: Through the WhatsApp option available on our website.
13. Changes to These Terms
Kath & Deen reserves the right to update or modify these terms and conditions when required.
Any changes will be reflected on this page. Customers are advised to review the terms and conditions periodically.