Last Updated: September 9, 2026
At Kath & Deen, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect information such as:
- Name
- Mobile/telephone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information required to process your order
- Information you provide when contacting our customer support team
- Other information you voluntarily provide to us
We may also collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use the information collected from you to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Send order confirmations and delivery updates
- Communicate with you regarding your orders
- Process cancellations, returns, and refunds
- Respond to customer support requests
- Improve our website, products, and services
- Maintain website security and prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We may receive information necessary to identify and confirm your transaction, but payment card details and other sensitive payment information may be handled directly by the applicable payment gateway.
We do not intend to store complete credit or debit card details on our website unless specifically required and permitted by applicable law.
4. Sharing of Information
We may share necessary information with trusted third-party service providers when required to provide our services to you.
These may include:
- Payment service providers
- Courier and delivery partners
- Website and hosting service providers
- Technology and service providers
- Customer support service providers
- Government authorities or other parties where required by law
We only share information that is reasonably necessary for the relevant purpose.
5. Delivery Information
To deliver your order, we may provide your name, contact number, and delivery address to the relevant courier or delivery partner.
This information is used solely for fulfilling and delivering your order.
6. WhatsApp and Customer Communications
We may communicate with customers through WhatsApp, email, telephone, or other communication methods regarding orders, delivery, cancellations, refunds, or customer support.
If you contact us through WhatsApp or email, the information you provide may be used to respond to your request and assist with your order.
7. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide essential website functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
8. Website Analytics
We may use analytics and similar technologies to understand how visitors use our website.
This information may help us understand website traffic, improve website performance, and provide a better user experience.
9. Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal, and regulatory requirements.
When information is no longer required, it may be deleted or securely disposed of in accordance with applicable requirements.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us using the details provided below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Any updated Privacy Policy will be posted on this page with the revised “Last Updated” date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Kath & Deen
Email: kathanddeen@gmail.com
WhatsApp: Through the WhatsApp option available on our website.